Privacy policy

PRIVACY POLICY

Last Updated: 05/06/2026

Who We Are

Luna Crystals ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: lunacrystals@mail.com

Information We Collect

When you place an order, contact us, or use our website, we may collect:

Personal Information

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information (processed securely through our payment providers)

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookie data

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Communicate about your purchases
• Improve our website and services
• Prevent fraud and abuse
• Comply with legal obligations

Marketing

If you choose to subscribe to our newsletter, we may send promotional emails.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers, including:

• Shopify
• Payment processors
• Delivery companies
• Website analytics providers
• Legal or regulatory authorities where required

Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, or loss.

However, no internet transmission can be guaranteed to be completely secure.

Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent

To exercise these rights, contact:

lunacrystals@mail.com

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page.

RETURNS & REFUNDS POLICY

Last Updated: [Date]

We want you to be happy with your purchase from Luna Crystals.

Change of Mind Returns

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To request a return, email:

lunacrystals@mail.com

You must notify us within 14 days of receiving your order.

Returned items must be:

• Unused
• In their original condition
• Returned within 14 days of cancellation

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photographs

We will work with you to provide a replacement, repair, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will process your refund.

Refunds are issued to the original payment method.

Please allow up to 14 days for processing.

Non-Returnable Items

We reserve the right to refuse returns where items have been used, damaged by the customer, or returned in a condition that prevents resale.

SHIPPING POLICY

Last Updated: [Date]

Processing Times

We aim to dispatch orders within 1–5 working days unless otherwise stated.

During busy periods, dispatch times may be longer.

UK Shipping

Delivery estimates are provided at checkout.

Delivery times are estimates only and are not guaranteed.

International Shipping

We ship to selected international destinations.

International customers are responsible for:

• Customs duties
• Import taxes
• Local fees
• Customs clearance charges

These charges are not included in the product price or shipping cost.

Delivery Delays

We are not responsible for delays caused by:

• Postal providers
• Customs authorities
• Severe weather
• Industrial action
• Events outside our control

Incorrect Addresses

Customers are responsible for ensuring shipping information is accurate.

We cannot guarantee refunds or replacements where incorrect delivery details are provided.

COOKIE POLICY

Last Updated: [Date]

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

They help improve your browsing experience and allow certain website features to function correctly.

How We Use Cookies

We use cookies to:

• Enable website functionality
• Remember customer preferences
• Analyse website traffic
• Improve website performance
• Support Shopify's checkout process

Third-Party Cookies

Some cookies may be placed by third-party services including:

• Shopify
• Google Analytics
• Payment providers
• Social media platforms

Managing Cookies

Most web browsers allow you to control cookies through browser settings.

Disabling cookies may affect website functionality.

CRYSTAL HEALING DISCLAIMER

Last Updated:05/06/2026

The information provided by Luna Crystals regarding crystals, gemstones, minerals, spiritual practices, energy work, crystal healing, chakra balancing, meditation, or other metaphysical topics is provided for educational, informational, and entertainment purposes only.

Our products are sold as decorative, collectible, and spiritual items.

We make no guarantees regarding the effectiveness of any crystal or crystal-related practice.

Nothing on this website should be interpreted as medical advice.

Our products are not intended to:

• Diagnose illness
• Treat disease
• Cure medical conditions
• Replace professional healthcare

Always seek advice from a qualified healthcare professional regarding any medical concerns.

By purchasing from Luna Crystals, you acknowledge that any metaphysical or spiritual information provided reflects traditional beliefs and personal interpretations and is not scientifically proven.