Shipping policy

Shipping Policy

Last updated: 05/06/2026

Thank you for shopping with Luna Crystals. We carefully prepare each order and aim to make the delivery process as clear and simple as possible.

1. Where we deliver

We currently deliver within the United Kingdom.

If delivery to another location becomes available, this will be shown at checkout.

2. Processing times

Orders are usually prepared and processed within [insert processing time, for example 1 to 3 working days].

During busy periods, launches, bank holidays or seasonal events, processing times may be slightly longer.

3. Delivery times

Estimated delivery times will be shown at checkout where available.

Delivery times are estimates only and may be affected by courier delays, weather, bank holidays, busy periods or circumstances outside our control.

4. Delivery costs

Delivery costs are calculated and shown at checkout before payment is completed.

If free delivery is available for certain orders, this will be shown clearly on the website or at checkout.

5. Order tracking

If tracking is available for your order, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

6. Incorrect delivery details

Please check your delivery address carefully before placing your order.

Luna Crystals is not responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your address, please contact us as soon as possible at:

lunacrystals@mail.com

If the order has not yet been dispatched, we will do our best to update the details.

7. Missed deliveries

If a delivery is missed, the courier may leave instructions for rearranging delivery or collecting the parcel.

It is the customer’s responsibility to follow the courier’s instructions. If a parcel is returned to us due to missed delivery or non collection, additional postage costs may apply to resend the order.

8. Lost or delayed parcels

If your order has not arrived within the estimated delivery time, please contact us and we will do our best to help.

Before contacting us, please check your tracking information, delivery emails and any safe place or neighbour delivery notes.

9. Damaged parcels

Please check your parcel when it arrives.

If your order arrives damaged, please contact us as soon as possible with:

Your order number
A clear description of the issue
Photographs of the damaged item
Photographs of the packaging

This helps us review the issue and arrange a suitable solution where appropriate.

10. Natural crystals and packaging

Crystals are natural items and may vary slightly in colour, shape, size and markings. These natural variations are not considered damage or faults.

We carefully package each order to help protect your items during delivery.

11. Contact us

For delivery questions or order support, please contact:

lunacrystals@mail.com